What Information We Hold and Why
When you open an account, we collect the details you submit — name, contact information, and the e-wallet identifiers linked to your DANA, OVO, or GoPay account. We also record login timestamps, device type, IP address, and session activity. This data serves three purposes: verifying your
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identity before a withdrawal is processed, keeping your account secure against unauthorised access, and improving how the platform performs on your device. We do not sell your personal information to third parties. Payment data connected to DANA, OVO, or GoPay transactions is passed only to the
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relevant payment processor to complete that specific transaction — it is not stored in a form that can be shared or reused beyond that purpose. If you access the platform from Surabaya or anywhere else in Indonesia, the same data handling standards apply to your account
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regardless of which e-wallet you use. Data retention periods depend on account status and the requirements of applicable law in eligible regions. Where local law requires a minimum retention period, we follow that requirement; where it allows deletion on request, we process that request within the
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timeframe set out in our contact policy below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.