Reference

Understand the Terms That Govern Your Account

Before you open an account or use any part of the platform, these legal conditions set out what applies to you and how we operate. Access and eligibility depend on local law and are available only where permitted in your region of Indonesia.

Jurisdiction-Dependent AccessAccount Eligibility ConditionsData Retention PolicyUser Rights & RequestsDANA, OVO, GoPay Payment Terms
uudtoto Understand the Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a specific question about how a policy applies to your account — whether it relates to a GoPay transaction dispute, a data access request or an account suspension — our support team handles legal enquiries separately from general account help. Use the channels below to route your request correctly and include your account ID in every message.

Team online

Live Chat Support

Open the chat widget inside your account dashboard. For legal matters, state 'policy query' at the start so our team routes it to the right team member.

Email for Policy Requests

Send written requests — data access, account closure, dispute submissions — to our policy email address listed in your account settings under Contact Us.

In-Account Ticket System

For DANA, OVO or GoPay transaction disputes, raise a ticket from the Wallet section of your account. Attach your e-wallet transaction reference for faster resolution.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Account security and data handling are not afterthoughts here. Every registration, wallet verification step and transaction log is stored under defined retention rules, and you have the right to request what we hold. Players in Bandung and across Indonesia who contact us through the in-account ticket system can ask for a copy of their stored data or request corrections within the process described below.

Data Collection Scope

We collect account registration data, device identifiers and transaction records linked to your DANA, OVO or GoPay wallet. No payment credential is stored directly on our servers.

Cookie and Session Use

Cookies track session state and login continuity across mobile and desktop. You can clear session cookies from your browser settings without losing your account data.

Retention and Deletion

Transaction and account records are retained for the period required under applicable regulations. After account closure, a defined retention window applies before data is deleted.

Requesting Changes or Access

Submit a data access or correction request via the policy email channel in your account settings. Include your account ID and the specific record you are querying.

Common Questions About Our Legal Terms

These are the questions we see most often from accounts in Indonesia. If your question is not covered here, the in-account ticket system is the right place to raise it directly.

Yes. Access and eligibility depend entirely on local law and the region you are in. It is your responsibility to confirm that use is permitted where you are located before opening an account.

After closure, your account data is held for a defined retention period required under applicable regulations. Once that period ends, the data is deleted. You can request details via the policy email channel.

Yes. Raise a wallet dispute ticket from the Wallet section of your account. Include your DANA, OVO or GoPay transaction reference number so our team can trace and review the payment record.

Send a written data access request to the policy email address shown in your account settings. Include your account ID and specify which records you need. We will respond through the same channel.

By depositing or withdrawing — through any of the listed e-wallet rails — you confirm you have read and accepted the current terms. If terms update, continued use means continued acceptance.

Yes. If access is detected from a restricted region, or if account activity conflicts with applicable law, the account may be suspended while we carry out a review. You will be notified through your registered contact.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.